Exchanges & returns

You are here:

Online purchases

Exchanges are per request only and are not guaranteed from the vendor of which the item(s) were purchased from. Items being exchanged must be new in original packaging. Restocking fees and shipping charges may apply which are determined by the vendor. 

There is a 14 day return policy on all non perishable goods sold on Toadally American, this excludes any custom order. Custom order returns may be considered by the vendor and are not guaranteed, additional restocking and shipping fees may apply. Items must be new and in its original packaging. A $1.50 per item restocking fee and $4.95 shipping fee is applied. For items that are received defective or damaged, the vendor is responsible for sending a return shipping label via the email on file.

Refunds issued back to debit or credit cards have an average process time of 3-5 business days, this varies per card issuer. All other forms of payments including but not limited to checks and cryptocurrencies are refunded in store credit only which will be issued a virtual gift card.